Refund and Returns Policy

Last Updated: June 4, 2024

At nevalis.top, owned by Hoff Glenn, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Return

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and in the same condition that you received it.
  • Be in its original packaging with all original tags, labels, and protective stickers attached.
  • Not show any signs of wear, damage, or alteration.
  • Be accompanied by the original receipt or proof of purchase (order number).

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Customized or personalized products.
  • Intimate apparel or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Sale items or items purchased with a significant discount may be final sale (this will be specified on the product page).

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] or call us at 808-880-7205 within the 30-day return window.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Await Instructions: Our team will review your request and provide you with detailed instructions, including the return shipping address and, if applicable, a Return Merchandise Authorization (RMA) number. Please do not send your item back before receiving these instructions.

5. Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item unless the item received was incorrect or defective. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund if we provided a return label for a non-defective item.
  • When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund.
  • If Rejected: If the item does not meet our return policy conditions, we reserve the right to deny the return. The item may be returned to you at your expense.

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We may require photographic evidence of the damage or incorrect item.

8. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us: